Meet Abhaya Naik
The Customer Service Coach
Customer Service Can Be Measurable, Scalable, Sustainable & Profitable
-Abhaya Naik
The Coach
With over 30 years of corporate experience in customer service leadership across diverse industries and regions — including India, Nepal, and international markets — Abhaya Naik has consistently driven business transformation by elevating customer experience.
After a successful journey from grassroots operations to leading service functions at the national and international level, he founded 3S Coach — a B2B-focused consultancy dedicated to helping automotive and non-automotive businesses scale through high-impact customer experience strategies, execution, hand-holding, measuring & monitoring KPIs, dealership audits, Customer Retention Programs, and, digital transformation.
Over the last 3 years, 3S Coach has collaborated with OEMs, main dealers and sub-dealers to optimize dealership performance, improve customer retention, and enable sustainable growth through hands-on consulting and execution support.
Abhaya is known as a Disciplined Customer Service Practitioner, Execution Master, Visionary Consultant, and a trusted advisor to leadership teams across the automotive and non-automotive ecosystem. His mission is clear: Create customer-centric organizations that consistently outperform and scale.
Expertise
He is an expert in the customer service domain, helping organizations in elevating customer experience, bringing the cultural shift through people development, digital transformation, channel management, parts marketing, operations, customer retention and P&L management.
His tested & trialled initiatives can help organizations to look at customer services through different lenses. He can guide you to make customer service measurable, scalable & sustainable.
Another important aspect of an organization’s growth is cultural transformation. Cultural shift is not what most organizations see it as. It plays a key part in making an enterprise profitable and sustainable. Besides being a profit source, it also aligns the vision of your employees with that of your business. Cultural shift strengthens teamwork and makes your organization a Happy-to- Work-place.
Passion
At 3S Coach, we are deeply passionate about empowering dealer networks and organizations to become customer-centric, performance-driven, and future-ready.
With the mission focused at creating a Service Leadership Factory, we focus on hand-holding dealers — both main and sub-dealers — through every stage of operational improvement. From diagnosing gaps to executing high-impact solutions, we work alongside teams to ensure lasting transformation.
We believe in a KPI-led approach that aligns customer experience with business profitability. By instilling service excellence as a core value, we help organizations achieve profitable, scalable, and sustainable growth.
Mission
“Empowering businesses and professionals in automotive and non-automotive industries to achieve measurable success through mindset shifts, customer-centric strategies, and scalable frameworks.”
Is a 5 Star rating enough for customer retention?
Mentorship by service industry expert Abhaya Naik.
