Dealership Profitability Drive
A Motivated Dealership can bring sustainability to an Organization through more customer retention.
Dealerships are the primary contact point for customers & they are the brand image of the Organizations.
A motivated Dealership can deliver an upscaling Customer Experience & sustainable profit is the key driver for the Dealership to deliver services beyond customers’ expectations. A healthy dealership indicates, how healthy is the Organization. It is very difficult to operate a service dealership without a system & process in place.
A few major profitability drivers like, such as
- Workshop manpower productivity
- Efficient spare inventory management by ensuring availability while controlling the dead stocks.
Sometimes there is a decent flow of revenue through Sales or Service but unidentified leakages puts an adverse impact on profitability.
Few leakages in the service dealerships are
- Lack of process for financial management
- No long-term Customer retention strategy
- Churn out post-warranty customers
- Low service manpower productivity
- Ineffective services process
Hence to fill the bucket of profitability, we need to stop the leakages.
Mr. Abhaya Naik is a seasoned customer service professional with 30 years of experience and with a proven track record in transforming Organizations & improving dealership profitability.
He can help the Organizations on this drive with a proven step-by-step process to ensure dealership profitability by enhancing customer experience.