Course Description
As competition is being intensified & product differentiations have little role to play, the only area where the companies can make a sustainable & impactful differentiation is customer service. Customer service has become a complex & challenging domain across all industries because customers of 21st century are well informed, digitally savvy & less loyal to any brand. However, there are ways to make them delight, brand loyal and lifetime repeat buyer which in turn ensure consistent growth of companies / service providers and stay ahead of competition.
SRTP course has been specially designed by keeping the important & dynamic role the service managers and personnel are going to play to keep themselves ahead of the learning curve in order to position their organization/ service function ahead of the competition. The course will make participants understand the basic concepts of service and its effective application which will help them to navigate in service leadership journey.
Main Features
- Course is specially designed for service managers/ customer care executives
- Very much suitable for all service personnel irrespective to their industry & position
- Understanding of various service concepts, theories and practices with its practical application
- Opportunity for cross industry learning, best practices, & proven strategy for success
- Solving various complex case studies, group discussion to find the most suitable solution
What is the target audience?
- Customer facing employees, Customer service rep, customer care managers & leaders
- The participants should have at least 4 years of working experience in any service industries
- Business man /Self-employed in any service industries or managing dealership
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Any customer service professionals having work experience of minimum 4 years can participate/ Join in the program.
This training program is available only Online on virtual platform.
This is online only & schedule of the program is mentioned in calendar
Total training is of 16 hrs, 2 hrs of each session and 8 online classes. The fee is Rs.5000/- for complete course.
No, No training material would be given during the program and completion of the same.
No, it is not a prerecorded, the training would be online and live lecture by instructor.
Yes, a digital certificate will be issued after completion of training program, however 75% attendance is mandatory to get the same i.e 6 classes out of 8 need to attend.
You can repeat, no extra fee would be charged
Yes, class wise recording would be available within two days of completion
Training fee can be paid online through www.the3scoach.com website only.
No training fee once paid is not refundable and transferable.
Yes, You will get the digital receipt of payment made
No, there is no GST component as the company does not fall under GST rule.
Yes, fresher can join, but it is not recommended.
No, we only offer training and skill development
